BUSINESS HOURS
Hours of Operation: Monday-Friday, 8:30 AM to 4:30 PM EST.
HOW TO ORDER
Phone: 352-372-8342
Email: Wholesale orders can be emailed to hello@sweetwaterorganiccoffee.com. We will confirm receipt of your email order as soon as it has been entered into our production queue.
Call/Email List: We will gladly call or email you at the interval of your choosing to solicit your order. Please call us at the phone number above to get set up.
WHOLESALE TERMS
Minimum Order: 10 pounds per order (not per type of coffee) is our minimum wholesale order. We encourage small, regular orders to keep your inventory as fresh as possible.
Wholesale Account Application: All wholesale customers must have a completed and signed wholesale account application on file with Sweetwater Organic Coffee. Wholesale Customers are asked to keep us informed of any changes to information provided on the wholesale application. We generally turn around wholesale applications within one business day or less.
Resale Certificate: Resellers of Sweetwater Organic Coffee coffee must provide us with a copy of their current resale certificate.
Order Turn-Around Time: We generally turn around standard wholesale orders within one to two business days.
Rush Orders: We will do everything in our power to turn around rush orders as quickly as possible. Expedited shipping service costs are the responsibility of the Customer.
SHIPPING
Carriers: We ship wholesale orders using UPS standard ground service. We may use USPS to ship smaller or partial orders or backordered items.
Shipping Charges: All orders are FOB, Sweetwater Organic Coffee’s Roastery at 1331 South Main Street, Gainesville, FL 32601 unless otherwise agreed. For coffee orders less than the minimums stated below and for all allied (non-coffee) product orders, the Customer will be billed at published carrier rates. Shipments that are undeliverable due to an incorrect or undeliverable address or unavailable receiver will be re-shipped at the customer’s expense.
Damaged Product: While the customer is responsible for their shipment once it leaves Sweetwater Organic Coffee’s roastery, we will provide assistance if a shipment is lost or damaged en route. Please report any product damage resulting from shipping immediately to our customer service team. Additionally, please take photographs of damaged shipping boxes and product as they help to document a claim if filing one should become necessary.
Free Shipping: We offer free shipping on coffee for orders of 25 pounds or more to destinations within Florida and for orders of 75 pounds or more to destinations outside of Florida in the continental U.S.
Allied Products: Please note that there are a number of allied (non-coffee) products that we are unable to ship due to a number of factors. Please contact us for the most current allied product price list which will indicate which items can and cannot be shipped.
Delivery Routes: Sweetwater Organic Coffee currently offers delivery to qualified customers in Gainesville and Jacksonville. Please speak with our customer service folks to discuss if delivery is possible. We offer free delivery for orders that meet the minimums for free shipping as listed above.
PAYMENT OPTIONS
Payment by ACH: To streamline the bookkeeping associated with their purchases, many of our customers prefer to pay by Automated Clearing House (ACH), which enables Sweetwater Organic Coffee to initiate debit (and credit) entries to the Customer’s deposit account for invoice payments (and credits). Please complete and submit our ACH Authorization Agreement to get set up with ACH.
Payment by Credit Card: Customers may pay by credit card. We accept American Express, MasterCard, Visa, and Discover.
Line of Credit & Terms: For information about eligibility please contact us.
PACKAGING & GRINDING INFORMATION
Packaging: Our coffee is packaged in 12 oz, 1 lb, 2 lb and 5 lb. bags.
-
Our 12 oz and 1 lb bags are packaged in pre-printed kraft laminate bags with one-way degassing valves which are designed to allow pressure to be released from the airtight package while not allowing external atmosphere (i.e. air with 20.9% O2) to enter the package. Front labels identify the coffee type, weight, roast profile and other pertinent information.
-
Our bulk 2 lb and 5 lb bags are packaged in kraft laminate or foil bags with one-way degassing valves. Both are barrier bags that seal out moisture, oxygen, and light, providing for extended shelf life.
Grinding: We encourage leaving coffee as whole beans until brewing time. However, when this is not possible, we will grind the coffee based on your brewing method.
Roast Styles: Our coffee offering includes a broad variety of single origin coffees, blended coffees, espressos, and natural water process decaffeinated coffees, fresh-roasted using the following styles:
Light Roast (Light) - A lighter, more flavorful roast characterized by light to medium smooth body, high, clean acidity, and bright flavor. The bean will be dry and brown with no surface oil.
Full City Roast (Medium) - This roast is a medium brown. The bean may be dry or have faint patches of oil on the surface. Rich and flavorful, this roast retains the bright flavor and smoothness of our lighter roast and gains the body and sweetness of darker roasts.
Viennese Roast (Medium Dark) - A medium dark roast. These roasts have the richness of French Roast without the carbon-smoky flavor. The bean will be dark reddish brown and only slightly oily.
French Roast (Dark) - Our darkest roast. These coffees have a very bold and rich, caramel-smoky and syrupy flavor. The bean will be dark brown with a shiny surface. Caramelized, not carbonized!
For questions and more information, please contact us at (352) 372-8342
Thank you!